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Coaching for Improved Performance

Avoid the Expense of Unnecessary Terminations and Improve Productivity

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Practice Coaching Our Virtual Role-Player and Build Skills

The SIMmersion Difference

Regardless of the coaching method used, effective coaching always involves (1) the activities around communicating information and (2) a way or style used to communicate that information. There are many free sources of information on both, including the one we provide. However, we remove any vagueness by enumerating 7 steps for actively communicating the information and 5 keys defining the way or style of that communication. Our 7 steps and 5 keys model share the concepts with many other models.

However, reading about how to coach is very different than having the skill to successfully coach an employee. We offer skill-building practice with our realistic virtual role-player, Brooke Lerner. We have selected a generic scenario, so while it may not match your specific needs, it offers the chance to practice applying the 7 step and 5 keys model and to build skills.

The Coaching Scenario

Brooke Lerner was assigned to your team three months ago. She's great with customers, but she disrupts meetings and misses deadlines. You need to help her make the needed changes.

Role-Player Brooke’s realistic emotions and personalities provide a different experience each time you practice coaching her.

Our Five Keys and Seven Steps Coaching Model Includes the Same Concepts of Most Other Models

SIMmersion, Five keys, seven steps Coaching for Improved Performance

A Brief Look at the Five Keys

  1. Establish a Collaborative Relationship.

    Asking for Brooke’s input and feedback during a discussion. Include Brooke in both the discovery and decision-making phases

  2. Understand Emotions.

    Validate Brooke’s emotions, by being prepared for Brooke to be defensive, withdrawn, angry, or even show superficial acceptance.

  3. Focus on Observed Behavior.

    Limit the conversation to objective behaviors you saw or heard and Utilize examples from your own observations

  4. Practice Active Listening.

    Demonstrate to Brooke that you heard and understood what she said by summarizing, paraphrasing, reflecting, and clarifying to convey your understanding

  5. Maintain Control.

    Ensure that all your talking points are addressed and help the Brooke manage her emotions. Avoid unnecessary tangents.

A Brief Look at the Seven Steps

  1. Set The Tone

    Set the tone by saying something positive; for example, “Good to see you, Brooke. I appreciate you taking the time to sit down with me.”

  2. Discover Motivation

    Ask about Career goals and Motivations at work.

  3. Praise Strengths

    Ask Brooke about her greatest strengths and confirm them. Ask about other strengths.

  4. Establish Opportunities

    Ask Brooke to identify opportunities for improvement

  5. Identify Sources

    Confirm or help Brooke determine the source of her Performance issues

  6. Plan for Action

    Ask Brooke for help in creating a plan to meet requirements

  7. Summarize

    Confirm mutually agreed-upon plans, gain buy-in that Brooke is committed, summarize the discussion, and schedule a follow-up meeting

SIMmersion's PeopleSim® Technology

During a conversation with Brooke, users select from a rich set of prompts. Each selected prompt typically has 5 to 15 available responses. The PeopleSim software calculates probabilities for each response and uses them to randomly choose one response. The calculations are based on one of her randomly selected personalities and the relationship the user has developed with her. The relationship between the user and Brooke will evolve in a way that depends on what the user says. Click here to read more about SIMmersion’s PeopleSim Technology. Click here to watch a video about SIMmersion’s PeopleSim Technology.

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