Summary

• Users practice a performance counseling session with a simulated employee, Brooke Lerner.
• Brooke's performance issues and personality change with each play, motivating repeated practice.
• Users receive ongoing feedback on their progress and a post-conversation score on their mastery of the learning objectives.
• The training system helps managers develop skills and comfort with discussing job performance issues with their employees and handling confrontation.

Scenario

• Users assume the role of Brooke's manager.

• Brooke behaves differently in each conversation based on her performance problem, personality, and user-driven mood.
• Topics that the user can discuss include Brooke's:
  • Strengths
  • Goals and motivations
  • Thoughts about her workplace and team
  • Opportunities for improvement
  • Source of performance issues
  • Possible action plans for improving performance

Learning Objectives

After achieving mastery through repeated conversations, the user will be able to:

• Guide employees toward discovery of the source of substandard performance
• Create an action plan that is specific, measurable, action-oriented, reasonable, and time-bound
• Develop active listening skills
• Manage confrontation appropriately

Seat Time

• Approximately two hours of e-learning material
• Simulated conversations last 20 - 45 minutes
• The average user will require 10 – 20 hours to achieve mastery of the learning objectives, but can learn the basics in as little as a few hours.

The estimate seat time does not account for longer-term "refresher" sessions, which will vary by user.