SIMmersion simulated conversations allow users to say nearly anything at any time by choosing from dozens of scripted prompts. The prompts are organized to give users the most germane follow-up statements, as well as the ability to change the subject or to try a new strategy.
Experts in any field quickly determine what to say in any situation as well as how to adapt to changing factors. They have proven strategies, based on research, thousands of hours of training, practice, and learning on-the-job. SIMmersion script engineers work with these experts, learning things they typically say to accomplish their goals, as well as common mistakes for new learners, alternate strategies, and other tips and pitfalls. The experts' knowledge is translated into a rich script that provides dozens of options for what to say next at any given time.
Closing a sale, getting a criminal to confess, or delivering a dire diagnosis all take measures of nerve, tact, and the ability to recalculate what to say next based on changing factors. By rehearsing what the experts say in these stressful situations, users become more comfortable saying the right thing at the right time.
The expert script contains questions and statements that seem reasonable to say but may actually be mistakes. Users are able to see how the character might respond negatively and learn from their mistakes without any real-life consequences.
For many difficult conversations, there are multiple ways to reach a successful outcome. Some approaches work better for some people than for others. The expert script gives users several ways to try to accomplish their goals, allowing them to boldly try new techniques they may not have considered and to learn the advantages and disadvantages of each new approach.
Users can read through several choices of what to say next before deciding what to say to the character. This same thought process happens for experts in the field, but in split-seconds. By developing a vocabulary of choices and learning the best time to say certain things, users gain expertise without leaving their desk.
Many difficult conversations can get personal. Users are able to learn about the character's life and discuss their own interests. Users practice the invaluable skill of building rapport as well as learning when it's appropriate to pry and to share, and when it's better to be "all business."
Speech recognition understands the users' choices for what to say next, even if they change the script with some of their own words. This allows the users to learn the best things to say, in a way they are comfortable saying it.
