That truth may lie hidden behind pursed lips, a nervous gesture, or an elevated pitch in her voice. Using these subtleties as your only aids, you must observe Maria's behavioral clues to determine if she is merely an innocent tourist on vacation or a seasoned smuggler concealing banned goods.
Intended to train Border Patrol, Customs, DEA, and TSA agents, our passenger screening training system can be used to strengthen the preparation of all personnel assigned to protect our borders. As each conversation with Maria progresses, users will witness verbal, nonverbal, and paralinguistic cues that will help support their decision to either detain and search her, or allow her to enter the United States to enjoy her vacation with relatives.
Users will also screen Mohammed Shariff, who may be an innocent businessman or a terrorist hoping to gain entry into the United States. It is more difficult to determine whether or not Mohammed is visiting the U.S. for honest reasons, and users will gain a higher level of expertise in examining clues to determine if Mohammed should be allowed to leave the airport or if he should be passed onto secondary screening.
After using these training systems, users will have mastered detecting deception, recognizing markers of truth, and judging whether or not to pass someone onto a secondary screening. Users can refer back to the e-learning materials to refresh their knowledge of screening techniques, behavioral indicators, and signs of deception. On-screen assistance is also available through a help coach who provides real-time feedback. Through post-conversation assessments, users will be able to gauge their progress and identify areas for improvement.